Fulfillment Policy for Virtue Distributors

Welcome to Virtue Distributors! We are dedicated to providing excellent service and ensuring a smooth and satisfactory experience for all our customers. Below, you will find detailed information on our fulfillment policy, including procedures for order fulfillment, shipping, cancellations, and refunds.

Order Fulfillment

Processing Time:

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • Orders received after 5 PM (ET) or on weekends/holidays will begin processing on the next business day.

Shipping:

  • We offer standard and expedited shipping options within the United States. International shipping is available upon request.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Times:

  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 1-3 business days.
  • Please note that these are estimated delivery times and can vary based on the shipping destination and external factors beyond our control.

Cancellation Policy

Order Cancellations:

  • Orders can be canceled free of charge within 2 hours of placing the order.
  • After 2 hours, we cannot guarantee cancellation as the order may have already been processed or shipped.
  • To request a cancellation, please contact our customer service team as soon as possible at admin@virtuedistributors.com or call (786) 693-8150.

Backorders:

  • If an item is on backorder, you will be notified promptly and given the option to cancel the order or wait until the item is back in stock.
  • Backordered items will be shipped as soon as they become available at no additional shipping cost.

Refund and Return Policy

Returns:

  • We accept returns within 30 days of the delivery date.
  • Items must be returned in their original condition, unused, and in the original packaging.
  • To initiate a return, please contact our customer service team at admin@virtuedistributors.com or call (786) 693-8150 to obtain a Return Merchandise Authorization (RMA) number.
  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Refunds:

  • Once your return is received and inspected, we will send you an email notification.
  • If the return is approved, a refund will be issued as a credit to your account originally used for the purchase.
  • If you prefer a refund back to your original payment method or account, please contact our customer service team at admin@virtuedistributors.com or call (786) 693-8150.
  • Processing a refund to the original payment method may take 5-7 business days after approval.
  • Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges:

  • If you received a defective or damaged item and need to exchange it for the same item, please contact us at admin@virtuedistributors.com or call (786) 693-8150.
  • We will provide instructions on how to return the defective item and send a replacement at no additional cost.

Contact Us

If you have any questions or concerns about our fulfillment, refund, or cancellation policies, please feel free to reach out to our customer service team. We are here to help and ensure you have a positive experience with Virtue Distributors.

Customer Service:

  • Email: admin@virtuedistributors.com
  • Phone: (786) 693-8150 or (786) 693-8153
  • Business Hours: Monday to Friday, 9 AM – 5 PM (ET)

Thank you for choosing Virtue Distributors. We appreciate your business and look forward to serving you again.

Virtue Distributors
14350 NW 56th Ct, Ste 109
Opa Locka, FL 33054
www.virtuedistributors.com